When you have dozens of locations and thousands of employees spread across the United States, it is important to have a solid scalable software solution that you can rely on to maintain efficiency. That’s exactly the situation for Tim Pietrzak, corporate alarm manager at Western States Fire Protection. Pietrzak depends on D-Tools System Integrator (SI) to help the branch managers in the company’s 42 locations west of the Mississippi River to manage 5,000+ employees and create accurate, profitable proposals for their security projects.
Western States Fire Protection predominantly installs commercial fire equipment, but the company also does intercom, paging systems, voice notification, access control and video surveillance in a variety of vertical markets ranging from residential to education. Currently, more than 150 employees at the company are utilizing D-Tools SI software on a daily basis.
According to Pietrzak, the estimating aspect of D-Tools SI is vital to the company because it allows them to standardize and see what products all the different branches are using.
“We've looked at a lot of different systems and I would say that SI is a very good system.
It does a great job for a multi-branch business, and it does a great job for the updated pricing. We have several manufacturers that are teamed up with D-Tools SI where the pricing updates either daily or weekly. So, I've always got up-to-date pricing so I don't have to be concerned with the ever-changing prices.”
Pietrzak says the analytics reports he is able to derive from D-Tools SI are especially valuable.
“Their business analytics allows me to see globally over all of our branches how we're performing, and it also allows each branch leader to see how they're performing in that branch. We are able to go all the way down to a salesperson and see what kind of sales funnel they have, what their closing rate is, how they're producing, what kind of jobs they're looking at, what kind of projects they're bidding, what margins, and what kind of product lines they're using to bid those projects. So, it's been very beneficial,” he explains.
