A successful integrator once said: “Anybody can do an installation of residential or commercial electronics, but not everybody can service that system afterwards.” He, like many other integrators, recognizes that service is a major differentiator in the market.
The benefits of quality ongoing service are numerous.
- It paves the way for future upgrades at the same location with those customers because you are in touch with them.
- It opens the door for additional future projects with those customers at a different location such as their new home, a second home or office.
- It produces more chance of getting referrals from those customers to their friends.
- It brings much-needed cashflow to the company in the form of service contracts
- It adds long-term value to the integration company that has an exit strategy.
D-Tools has collaborated with OneVision Resources, the industry’s leading provider of service solutions for integrators, on a special report on the 14 keys to success for a service department. Download this free report to answer important questions such as:
- Should I offer service to every client or just some of them?
- How do I create a tiered service program?
- How much should I charge for service?
- How do I establish an effective remote service capability?
- Should I offer preferred labor rates and equipment prices for service program subscribers?
- Should I invoice customers monthly, quarterly or annually for service plans?
- When should I introduce my service plans during the sales process?
- How do I identify the day the installation ends and the service program begins?
Download this free report today to begin building your own successful service department, or refresh your existing program with some of these ideas.
