D-Tools Privacy Policy

Last updated: June 16, 2022

Our contact details:
Name: D-Tools, Inc.
Address: 1850 Gateway Blvd, Suite 1060, Concord, California, 94520, Attn: LegalPhone Number: +1-925-681-2326
Email: privacy[@]d-tools.com

We respect and protect the privacy of visitors to our website and our customers who use our services. This Privacy Policy explains how we collect, use, disclose, and protect your information as part of our services.
Capitalized terms that are not defined in this Policy have the meaning given them in our Terms of Service TOS. By using the Service, you are agreeing that 1) you have read, understood and agreed to all terms and conditions stated in this Privacy Policy, including our Terms of Service, which govern the use of the Service, and 2) you are giving us permission to use and store such information consistent with this Privacy Policy and our Terms of Service. You have the right to withdraw at any time your consent to our use of your Personal Information by contacting us at privacy[@]d-tools.com.

The Sites are operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our websites or our features or providing us with any information, you consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

• Personal Information We Collect
• Information We Collect Directly From You
• Information We Receive From Third Party Sources
• Information We Automatically Collect When You Use Our Services
• Use and Disclosure of Personal Information
• Third-Party Processors or Sub-Processors
• Analytics and Logs
• Other Information Sharing
• Customer Data
• Data Retention
• Links to Other Websites
• Children's Personal Information
• Your Rights
• Your California Privacy Rights
• Rights of EU Residents
• Changes to the Privacy Policy
• Business Transactions
• Contact Us

These data are processed in order to provide you with Services and secure access to your account.

• Optional Account Data
As part of creating and maintaining an account with us, you may voluntarily submit additional information, including:

• Phone number
• Role/Title
• Company name
• Company size
• Username
• Additional notification email addresses
• Profile photo

Optional Account Data is used for various purposes:

1. Username, Company name and profile picture are collected so that you can better and more easily identify yourself to other users on the site.
2. Phone number is processed so that we can communicate with you about the Services and contact you about Service announcements, updates or offers.
3. Company title and company size is used by us to understand our user base and for direct marketing purposes.
4. Notification email address(es) are processed in order to provide notifications to you as part of the Service. ...back to top

• Contact Information
We may collect contact information for both present and prospective customers including name, address, phone number, title and company name, from various sources, including offline marketing activities.

We process this information for marketing purposes and to provide support to present and prospective customers.

• Billing Information
For customers who pay by credit card, we will also collect payment information and will associate it with a third-party credit card processor. (We do not store any payment card information ourselves; payment card data is collected and retained by our sub-processor for this information. We retain only the Subscription ID).

For other paid customers we will collect and maintain billing information (outside of the website).

For all paid customers, we maintain a record of Service subscriptions, invoices and payments.

Billing information and payment records are processed in order to provide Services to our paid customers and to comply with legal and contractual requirements.

• Connection Data
If you access our Site or Service through a third-party connection or log-in or connect an application to D-Tools, that third party you connected with may pass certain information about your use of its service to us. This information could include the User ID associated with your account, an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that third-party service.

Connection Data is processed in order to provide application connectivity, which is part of the Service.

• Online Form, Email and Chat Data
When you fill out an online form, for example to subscribe to a newsletter, or engage in email or online chat communications with us, you may voluntarily supply us contact and other information and we may also retain a record of any communications with you or activities you perform.

Data from these sources is processed in order to supply you with information that you request from us, and may be used for direct marketing and analytic purposes.

• Event Data
When you register for a D-Tools event, we will collect contact information from you, and when you attend, we will retain a record of your participation.

Event subscription data is collected in order to provide you with access to events that you have requested. We may also use your contact information for direct marketing purposes, provided you have given us your consent. Event attendance data is processed by us to better understand our user base and for marketing purposes.

• Support Ticket Data
When you submit a support ticket through our systems, we will collect company and contact data, and record activity related to your request.

Information submitted as part of support tickets is processed by us in order to provide help to you in using the Service, to contact you about your request(s), and to improve our products and services.

• Blogs and Community Forums
D-Tools offers publicly-accessible blogs or community forums. You should be aware that any information provided in these areas may be read, collected, and used by others who access them. If you elect to post something in a public area of our Service, any Personal Information or content that you voluntarily disclose for posting to the Service, becomes available to the public, as controlled by any applicable privacy settings. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information. To request removal of your Personal Information from our blog or community forum, contact us at legal[at]d-tools.com. In some cases, we may not be able to remove your Personal Information.

From time to time, we post customer testimonials on the Sites which may contain Personal Information. We obtain the customers’ consent to post their names along with their testimonials.

Information submitted by you to our blogs and community forums is processed by us in order to help users report and resolve problems with the Service, to communicate with users of the Service, and to improve our products and services.

Information We Receive From Third Party Sources
Some third parties provide us with Personal Information about you, such as the following:

• Account information for third party services: If you interact with a third party service when using our Services, such as if you use a third party service to log-in to our Services, or if you share content from our Services through a third party social media service, the third party service will send us information about you, such as information from your public profile, if the third party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third-party service.

We process this information in order to provide Single Sign-On, which is part of our Services.

We may also receive information associated with your use of the website from third-party software:

• Augmented tracking data: If you visit our site and your email or other identifying data is known from interactions with our own site or with other sites, then our third-party service providers may supply additional information to us, associated with your site usage history. This information could include your name, social media user id(s) and profiles, if known and publicly available.

We process this information in order to better understand our website users and improve our Service, and may use it for direct marketing purposes, if you have given us your consent.

Information We Automatically Collect When You Use Our Services
Some Personal Information is automatically collected when you visit our site or use our Services, through the use of cookies Cookie Policy and other tracking technologies. We will not collect information through such tracking technologies without your consent at the time we collect such data....back to top

Use and Disclosure of Personal Information
The lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at privacy[@]d-tools.com.
(b) We have a contractual obligation. We need to process the information to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, your refusal or failure to provide such Personal Information will result in your inability to use some or all portions of the Services that require such data. 

(c  We have a legal obligation or we have a vital interest or we need to perform a public task. We may need to process Personal Information to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

(e) we have a legitimate interest. For example, we will use Personal Information provided to operate, improve upon, and personalize the Service, for billing identification and authentication, to contact and communicate with you about the Service and your use of the Service, to support use of the Service, to send marketing materials (subject to your express consent), for fraud prevention, to analyze Site usage, for troubleshooting problems, and to enforce our Terms of Service.

If you choose not to provide us with Personal Information or refuse to give us consent to use the information for these purposes, we may not be able to provide you with certain Services.

We may use your cell phone number to call or text you in order to provide the Service. If you would like more information about our policy, or to opt out, please review our Terms of Service.

We use financial information solely as authorized by you in accordance with the Service, in order to process your payments. However, we do not store this information (see the Billing Information section above). ...back to top

Third-Party Processors or Sub-Processors
We share Personal Information with third-party service providers Sub-Processors (such as its credit card processors and hosting partners) to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high-quality user experience.

We may also combine your Personal Information with third-party analytics tools to help us measure traffic and usage trends, to build a broader profile of our individual Users so that we can serve you better and provide custom, personalized content and information.

These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, and other information that assists us in improving the Service.

We store Personal Information in third-party marketing, CRM and mail-management software, in order to facilitate interactions with users or potential customers.

In all situations where we disclose Personal Information to third parties acting as service providers or "agents" on behalf of D-Tools, we will require the recipient to protect and only use Personal Information in accordance with this Privacy Policy. We do not permit our service providers to use the Personal Information we share for their marketing purposes. ...back to top

Analytics and Logs
We may collect and use the analytic information from our own systems and from third parties together with your Personal Information to build a broader profile of our individual Users so that we can serve you better. ...back to top

We gather certain information automatically and store it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, search terms, operating system, date/time stamp, and clickstream data. Occasionally, we may connect Personal Information to information gathered in our log files, as necessary to improve the Service for individual customers. Otherwise, we generally use this information as we would any Usage Data, to analyze trends, administer and maintain the Service, or track usage of various features within the Service.

Other Information Sharing
We disclose Personal Information to respond to subpoenas, court orders, on legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or our Terms of Service, or as otherwise required by law.

We may share information, including Personal Information with any member of the D-Tools companies, which includes any entity that controls, is controlled by, or under common control with D-Tools. ...back to top

Customer Data
Customer Data will be stored in our systems temporarily as part of processing and retained for a limited time to support Service features such as history logging and error recovery.

We protect Customer Data using commercially feasible methods from interception or alteration.

We will not examine or distribute any Customer Data except as required by law. We may however use automated tools to examine Customer Data in aggregate and in an anonymous way, in order to improve the Service. ...back to top

Data Retention
We will retain your Personal Information in a secure location with third party servers for as long as needed to provide Service to our customers. We may also retain and use the information as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer’s subscription to the Service.

Account data (both essential and optional) is maintained as long as you have an active account with us and for at least 90 days after account closure or until deletion is requested. ...back to top

Links to Other Websites
The Service contains links to websites and applications other than the Service, including websites and applications operated by affiliates and other third parties. We do not determine and we are not responsible for the privacy practices or content of websites and applications operated by third parties. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. We encourage you to be aware when you leave the Service, and read the privacy statements of third-party websites and applications linked to the Service. We do not endorse and are not responsible for the practices of third parties or their websites or applications. ...back to top

Children's Personal Information
We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide Personal Information on our Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to D-Tools through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases. ...top

Your Rights
We process and store information on behalf of our customers. You may decline to submit any Personal Information, in which case we may not be able to provide certain services to you. Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Note that disabling cookies on your mobile device or browser may prevent us or our business partners from tracking your browser’s activities in relation to the Service, and it may disable many of the features available through the Service. Requests to opt-out of transfers to our third-party vendors may also be submitted, but limitations on data sharing may make it difficult or impossible to provide the Service after an opt-out.

Correcting and Updating Your Information

Customers may update or change the Personal Information they have provided us by logging into the Service and providing such additional information where applicable. If you are our customer and would like to gain access to, or request deletion of information we have collected as data controllers, please contact us at privacy[at]d-tools.com. We will use commercially reasonable efforts to respond to such queries within 30 business days.

If you are an individual or a company with whom our customers may interact using the Service, this Privacy Policy does not apply to you. Anyone seeking access to, or who would like to correct, amend, or delete data which may be stored in the Service should direct his query to the applicable D-Tools customer acting as the data controller for such information.

• Do Not Track
We do not track or respond to browser “Do Not Track” Requests. ...back to top

Your California Privacy Rights
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: privacy[@]d-tools.com or
D-Tools Inc., 1850 Gateway Blvd, Suite 1060, Concord, California, 94520, Attn: Legal. ...back to top

Rights of EU Residents
Under the General Data Protection Regulation, you have rights, including the following:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. If requested, we will delete your personal information in a manner designed to ensure that your identify cannot be reconstructed or read. A deletion request may not result in the complete deletion of your data. Certain purchase information will be maintained for legal and financial audit purposes.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at legal[@]d-tools.com if you wish to make a request. ...back to top

How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at legal[at]d-tools.com.

You can also complain to the Information Commissioner's Office if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Changes to the Privacy Policy
We may, in our sole discretion, modify or update this Policy from time to time. If we make any material changes to this Policy, we will post a prominent notice on the Sites prior to the change becoming effective but will not be liable for any failure to do so. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Service. ...back to top

Business Transactions
We may assign or transfer this Policy, and your User account and related information and data, including any Personal Information, to any person or entity that acquires all or substantially all of the business, stock or assets of, or is merged with D-Tools. We may also transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions or similar transactions or proceedings, provided that the recipient of such information will continue to be bound by the terms of this Privacy Policy. ...back to top

Contact Us:
If you have questions regarding this Policy or about the privacy practices of D-Tools, please contact us by email at privacy [@] d-tools.com