925.681.2326 Option 1 or 866.386.6571

D-Tools offers great training options to learn how to utilize our System Integrator solution. For our Software Assurance customers, our support team hosts free Gold Support Webinars every Tuesday and Thursday that average about 30 mins. These webinars are ideal for new users as well as experienced ones.  At the end of each webinar, there is a Q&A portion where attendees can get clarification on anything that was covered. Here is are some of the topics for our upcoming webinars:

For customers interested in hands-on consultation, training, and implementation support, we have several packages to help make the most of your D-Tools investment.

Self-Starter Package (4 Hours): This package is for customers who may have previous System Integrator (SI) experience. The goal of this package is to ensure that a user receives the basic support required to get started with D-Tools. Software set-up and configuration, familiarization with D-Tools support and training resources, as well as live online training geared toward building a catalog and creating projects are included in this package. You will also receive a one-year subscription to the D-Tools eLearning platform.

Performance Package (16 Hours): The Performance Package provides implementation support and personalized training. It’s ideal for companies with a limited number of users who plan to take advantage of multiple, but not all, modules of System Integrator. The Performance Package offers 16 hours of consulting time that can be used for setup and configuration, catalog organization, personal online training, and custom report development. It also includes a one-year subscription to the D-Tools eLearning platform.

Online Pro Package (36 Hours): The Online Pro Package is designed for customers with multiple users. The Pro Package allocates 36 hours for personalized online training, custom report development, assistance with catalog creation, and advanced coaching on best practices within specific areas of the solution. It also includes a one-year subscription to the D-Tools eLearning platform.

On-site Pro Package (36 Hours): This package is designed for companies that would like a hands-on approach. The On-site Pro Package features a 2-Day on-site training plus 20 hours allocated for personalized online training, custom report development, assistance with catalog creation, and advanced coaching on best practices. It also includes a one-year subscription to the D-Tools eLearning platform.

Premier Package (76 Hours): The Premier Package is designed for companies with multiple users that plan to utilize the full feature set of System Integrator. This package features up to 5 days of on-site training and additional hours allocated for personalized online training, custom report development, assistance with catalog creation, and advanced coaching on best practices. It also includes a one-year subscription to the D-Tools eLearning platform.

Concierge Package (160 Hours): This package is designed for companies that prefer D-Tools’ to manage the entire implementation process. This yields the quickest return on investment of any implementation and training package. This comprehensive package includes all aspects of a successful implementation for your business.

 

Already on the SA Program?  Sign up for our upcoming webinars here: https://d-tools.com/gold-support/

If you have questions on this topic, please contact your Customer Success Manager at csm@d-toolshelp.com.

 

The Customer Success Team