D-Tools support teams honored prestigious industry awards.
May 5, 2020 – D-Tools, Inc. announced that the company has received service awards for its Customer Success, Support, and Professional Services Group teams. D-Tools has been named a winner of Residential Systems Stellar Service Awards under the Customer Service/General Communications for their Customer Success and Support teams as well as Training Programs for D-Tools’ Professional Services Group (PSG). In addition, the company has been honored with a CE Pro 2020 Quest for Quality (Q4Q) Award under the category of Best Software Support Program and the SCN Stellar Service Award under the Best Project Management Software category. The Residential Systems Stellar Service, CE Pro Q4Q, and SCN Stellar Service Awards honor companies for their exceptional ability to help companies run their businesses and commitment to providing the very best services to help their customers succeed.
D-Tools is committed to ensuring that both new and long-time customers are successful with their software investments. The award-winning Professional Services Group, Customer Success, and Support teams offer hands-on consultation, training, and implementation support to help D-Tools users to get past the initial learning curve and on their way to becoming proficient with the platforms and streamline daily business processes for increased operational efficiency.
Customer success has been a major focus for D-Tools over the past several years. Recognition by our industry peers for the 4th year in a row makes the CE Pro Quest for Quality awards that much more humbling and satisfying. We have worked hard to develop a support system that our customers can tap into in a number of ways – multi-path training options that include on-site training, online training, regional trainings, bi-weekly webinars, an eLearning platform, and a deep knowledge base, all of which help our customers become more successful with our software and profitable as a business. Additionally, our support technicians and professional service consultants work diligently with our customers on best practices, how-to questions, custom reports, catalog development, and more. Further, our customer success team is on hand to guide customers through available options to become highly proficient and productive with our software. We have made it a goal to provide our customers with the best support in the industry, and in letting them know that our talented team is here to help each of them benefit from our solutions.” – D-Tools CEO, Randy Stearns
To further assist customers, the D-Tools team helps system integrators quickly implement its software solutions, and provides educational support via Gold Support Webinars, which are currently free to all users. These webinars happen every Tuesday and Thursday, covering a specific topic with a Q & A session at the end, allowing customers to fully understand the topic covered.
About D-Tools, Inc.
D-Tools, Inc. is a worldwide leader in accessible, highly accurate business software that caters to the unique and diverse needs of systems design and installation firms. The company’s on-premises software, System Integrator™ (SI), and cloud-based platform, D-Tools Cloud, are robust solutions that help manage all aspects of an integrator’s business, including sales, comprehensive system design, project documentation, procurement, and project management. Today, nearly 7,000 companies in over 80 countries use D-Tools’ award-winning software to streamline business processes, leading to improved operational efficiencies and increased profitability.